Refund policy
Return and Refund Policy
Last updated: September 3, 2026
Thank you for shopping with Gettin Place. Because many of our products are preowned, vintage, collectible, discontinued, liquidation, open-box, or one-of-a-kind merchandise, please carefully review all photos, descriptions, measurements, and condition details before purchasing.
Final Sale Items
Unless specifically stated otherwise in the product listing, all sales are final.
We generally do not accept returns, refunds, or exchanges for:
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Change of mind or buyer's remorse
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Incorrect size or fit
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Color differences caused by lighting, photography, or screen settings
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Minor imperfections that were shown or disclosed in the listing
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Normal wear associated with preowned or vintage merchandise
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Items purchased by mistake
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Items found elsewhere for a lower price
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Opened or used health, beauty, skincare, cosmetics, or personal-care products
This policy does not limit any consumer rights that cannot legally be waived.
Preowned and Vintage Items
Preowned and vintage merchandise may show signs of previous use, age, storage, or handling.
We make reasonable efforts to photograph and describe noticeable flaws, including scratches, stains, discoloration, creasing, wear, odors, hardware wear, missing accessories, or other condition issues.
Photos are considered part of the item's description.
Preowned items should not be expected to be in brand-new condition unless the listing specifically states that the item is new.
Wrong Item or Item Significantly Different From Listing
If you receive the wrong item or believe your item is materially different from what was shown or described, contact us within 48 hours of confirmed delivery at:
Please include:
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Your name
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Order number
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Description of the problem
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Clear photos of the item
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Photos of the packaging
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Photo of the shipping label when applicable
We will review the issue and determine the appropriate resolution.
Please do not return an item without receiving return instructions from Gettin Place.
Damaged During Shipping
If an item arrives damaged during shipment, please contact us within 48 hours of delivery.
Keep the item, shipping box or mailer, packing materials, and shipping label. Photos may be required so that a claim can be filed with the shipping carrier.
Luxury, Designer, and Collectible Merchandise
Designer, luxury, collectible, and other high-value merchandise may be photographed or otherwise documented before shipment.
Security tags or identifiers may also be used when appropriate.
If a return is specifically authorized, the item must be returned in the same condition in which it was received.
Removing a security tag, using or altering the item, switching an item, or returning merchandise in a different condition may result in the return being denied.
When third-party authentication has been performed, this will be stated in the individual product listing.
Refunds
If Gettin Place approves a refund, it will generally be issued to the original payment method.
Your bank, credit card company, or payment provider may require additional processing time before the refund appears.
Original shipping charges are generally non-refundable unless the refund resulted from an error by Gettin Place or otherwise required by applicable law.
Cancellations
Orders begin processing shortly after payment.
If you need to request a cancellation, contact us as quickly as possible at shensontgp@gmail.com.
Cancellation requests are not guaranteed.
Once an order has shipped, it cannot be canceled.
Contact
For questions regarding your order, contact:
Gettin Place
Email: shensontgp@gmail.com